Here to Serve. Ready to Support. Experienced to Train. Trusted to Maintain.
Your Critical Analyses Deserve Unwavering Support
Achieve consistent, reliable results with instruments designed specifically for your analytical challenges, built with premium materials that stand the test of time.
When your laboratory faces the inevitable demands of continuous operation, LECO gets you back in business quickly with our rapid support system to minimize your downtime. Our comprehensive service program ensures your productivity never waits.
Maximize Your Investment for Years to Come
Your LECO instrument’s value extends far beyond purchase day. Access the same expert service whether you bought your equipment yesterday or years ago. Solve issues quickly through multiple support channels—phone, email, remote access—or have a specialist visit your facility when you need hands-on assistance.
Prevent Issues Before They Impact Your Analyses
Take control of your laboratory’s efficiency with Preventive Maintenance Plans that identify and address potential issues before they affect your results. Enhance your team’s capabilities through flexible training options—in-person at specialized training centers around the world, virtually from the comfort of your lab, or during personalized set-up sessions.
When you partner with LECO, you gain more than precision instruments—you secure a pathway to continuous analytical excellence, backed by experts dedicated to empowering you at every step. Our commitment to you never expires.
LECO's Four Pillars of Support
Trusted expertise, groundbreaking technology, and a commitment to your success.
How May We Serve You?
Instrument Service
Issues with Hardware or Software
Application Support
Lab Questions & Sample Testing
Instrument Training
How to Use a LECO Instrument
Frequently Asked Questions
At any point during the life of your LECO Instrument, please contact us for support or guidance.
Can a LECO instrument analyze my sample?
Every laboratory is unique with individual needs and challenges. We have a dedicated team of applications chemists available to help test your samples to ensure proper machine configuration and evaluation.
Our application notes library has a wide variety of examples of the robust work that LECO instruments handle every day.
>> Explore Application Notes
If you don’t find an applicable application note, our application chemists may be able to help assess your sample, helping you to create the perfect methods for your laboratory needs.
>> Get Application Support
How do I make my instrument perform a task?
Instrument training is vital to instrument success. LECO service engineers will provide you laboratory technicians with initial training after installation, but we understand it might not be enough. We offer additional training options to ensure maximum familiarity with our instruments.
In-person and virtual training options are available around the globe to familiarize you with LECO instruments. In these multi-day sessions, you will meet with LECO experts and get hands-on training.
>> Explore Training Sessions
LECOLearn offers free online training resources for LECO mass spectrometry instruments. Courses and helpful videos cover a variety of topics that let you learn your new instrument on your own schedule.
>> Visit LECOLearn
What does my instrument need to properly function?
Reliable consumables keep your instruments running smoothly, which LECO offers. Unsure what consumables your instrument needs? Our reference cards provide lists of specific consumables and replacement parts.
>> Browse Reference Cards
Update software and developed methods to keep your instruments running smoothly.
>> LECO Software Downloads
Consumable catalogs provide detail of the consumables and replacement parts for LECO instrument lines.
>> Request Consumable Catalogs
Why is my instrument not working?
We try our best to ensure your instrument experiences the least amount of downtime possible. Through user-serviceable designs, we offer replacement parts that you can easily install. If you can’t get it alone, we offer remote diagnostics through our SmartLine interface. Many issues can be repaired this way.
For those that can’t, we have a dedicated global team of support technicians who can come to your laboratory to make on-site repairs.
>> Learn More About Service Options
Where can I find the serial number or software version of my instrument?
To find the software version, tap the Information tab or navigate to the About section under the Help menu.
Where can I access the latest manual for my instrument?
If you prefer not to upgrade, please contact our Service Support team for a link to download the appropriate manual.
Where can I download the latest software version?
How do I confirm the correct part number before placing an order?
Use your electronic manual within the instrument software to identify the required part.
You can then call the Order Desk, where our Sales team will verify the part number and consult with the Service team if needed.
Alternatively, you may contact the Service team directly for confirmation.
How can I schedule a service visit for my instrument?
Email: [email protected]
Phone (USA): +1 269-985-5497
Where can I find information about upcoming training classes?
Visit the Training section of our website. Use the event registration link to sign up for sessions.
Does LECO offer customer training in different regions?
Yes. Regional training details are available on our Training page.
Where can I learn more about LECO webinars?
Visit the Training page on our website. Use the webinar registration form to sign up. (Online 1-2 hours training specific to one part of an instrument like leak troubleshooting, shutter loader, furnace troubleshootings, etc)
How can I get more information about an upcoming service visit?
Please email your inquiry along with the service request number to our scheduling team at: [email protected]
Does LECO offer maintenance plans?
Yes. Visit the Contracts page on our website for details.
How can I get telephone support or technical guidance?
Email: [email protected]
Phone (USA): +1 269-985-5497
What are the working hours for telephone support?
Eastern Time (ET): Monday–Friday, 8:00 AM – 5:30 PM — +1 269-985-5497
Pacific Time (PT): Monday–Friday, 8:00 AM – 5:00 PM — +1 702-263-8547
How do I provide feedback on a recent interaction with a service engineer or support team?
Complete our feedback survey: https://www.surveymonkey.com/r/V8VCQZP
You may also scan the attached QR code.
How do I sign up to receive updates on instrument improvements and software changes?
Register for Product Information Bulletins (PIBs) at http://www.lecosoftware.com and follow the prompts.